Compliance is something that all employees will come across in their day-to-day role at work. It covers the regulations that employees must follow while at work. For example, compliance with externally set rules and regulations or compliance with policies put in place to adhere to those external rules and regulations.
In many cases organisations will have a compliance department, e.g. financial service industries. It is the job of the department to ensure that the entire organisation is compliant. In smaller companies, there might be a compliance officer, or the role will be spread throughout a variety of people.
With more and more of our meetings taking place online via Skype, Teams and Zoom compliance is now more important than ever. But who is policing these conversations? Who ensures that vital company information is not inadvertently divulged, and who ensures that a confidential document is not mistakenly displayed on a shared screen?
Manually monitoring these is tedious, laborious and prone to mistakes. It also requires a massive amount of resource. With AI, it is now possible to automatically obtain cleansed transcripts and video recordings of every meeting instantly, and automatically identify when and where non-compliancy takes place. This way, it is also possible to identify positive and negative trends, and establish best practices across your organisation. AI can helps companies screen 100% of their calls to discover actionable insights and ensure compliance with regulatory standards.